Refund Eligibility

Refund eligibility applies only to qualifying VPS Hosting orders purchased through SacoVPS. A refund request must be submitted within the applicable refund period and must satisfy the conditions described in this policy.

Refund eligibility does not automatically apply to every payment or every service. Certain products, renewals, upgrades, additional resources, and services may be excluded.

First-Order 7-Day Money-Back Guarantee

Eligible customers may request a money-back refund for their first qualifying VPS Hosting order within 7 days of the applicable service completion or activation date.

This first-order money-back guarantee is available once per customer. It is intended to provide an opportunity to evaluate the VPS service before committing to continued use.

• Applies to the customer's first eligible VPS Hosting order.
• Available once per customer.
• The request must be submitted within the applicable 7-day period.
• The VPS must not be involved in prohibited activity or abuse.
• Refunds remain subject to the exclusions in this policy.

72-Hour Refund Window

For qualifying orders covered by the standard refund period, the refund request must generally be submitted within 72 hours, equivalent to 3 days, from completion or activation of the service.

Services & Situations Excluded From Refunds

Some services or circumstances may not qualify for a refund because they involve continued usage, additional resources, previous service periods, or violations of the service agreement.

• VPS service renewals.
• VPS plan upgrades or additional resources.
• Additional IP addresses or separately purchased resources.
• Services already outside the applicable refund period.
• Orders associated with prohibited activity or abuse.
• Accounts suspended or terminated for violations of applicable policies.
• Services specifically identified as non-refundable before purchase.
• Third-party products or fees that cannot be reversed.

Renewals, Upgrades & Additional Services

Payments made for VPS renewals, plan upgrades, additional resources, or extended service periods are generally non-refundable once processed.

Customers should review the selected VPS configuration and billing period before completing an order or renewal.

If a billing issue occurs because of a technical or administrative error, SacoVPS may review the case individually.

Abuse, Fraud & Policy Violations

Refund eligibility may be denied when an account or VPS is used for activities that violate the Terms of Service, Acceptable Use Policy, applicable law, or network and infrastructure requirements.

Service Issues & Technical Problems

If you experience a technical issue with your VPS, we recommend contacting SacoVPS support before requesting a refund whenever reasonably possible.

Our support team may investigate provisioning issues, connectivity problems, configuration errors, operating system issues, or other service-related concerns.

A technical issue does not automatically guarantee a refund. The resolution may depend on the nature, duration, cause, and impact of the issue.

How to Request a Refund

To request a refund, contact SacoVPS support with enough information for us to identify the order and review the request.

Refund Processing

Once a refund is approved, SacoVPS may initiate the refund through the original payment method where possible.

The time required for the funds to appear may depend on the payment provider, banking institution, card issuer, or other financial intermediary involved in the original transaction.

SacoVPS does not control processing times imposed by external payment providers or financial institutions.

Chargebacks & Payment Disputes

Customers should contact SacoVPS support before initiating a chargeback when a billing or service issue can reasonably be resolved directly.

Unauthorized or abusive chargebacks may result in account review, service suspension, or termination where permitted by applicable policies and law.

Nothing in this section limits any rights that customers may have under applicable consumer protection or payment regulations.

Refund Review & Final Decision

Each refund request may be reviewed based on order history, service activation time, usage, billing records, account history, technical circumstances, and the requirements of this Refund Policy.

SacoVPS may request additional information when necessary to verify a refund request or investigate unusual activity.

Where a refund is not available under this policy, our support team may still review legitimate billing or technical concerns on a case-by-case basis.